Support

Stuck on something? Ask.

Whether you run the portal or supply into it: say what you were trying to do and what happened, and the support desk replies by email, usually within one working day. You get a reference straight away.

• Forgotten password: use “Forgot password?” on the sign-in page first, it is quicker
• Say which page you were on and the exact wording of any message
• Reply to the email if there is more to add, quoting the reference